Política de reembolso

We want you to be fully satisfied with your purchase. If you're not, here's how our return process works.

Returns for Change of Mind

You have 14 calendar days from the date of delivery to request a return if you've changed your mind about your purchase.

Return Conditions

To be eligible for a change-of-mind return, the item must be:

• Unopened, unused, and unassembled
• In its original packaging
• Returned with all original accessories and components included

Opened or used products are not eligible for a change-of-mind return. We may request photo or video evidence of the item's condition before approving a return.

Return Shipping Costs

If you're returning an item because you changed your mind, return shipping costs are your responsibility. If your order arrives damaged, defective, or different from what you ordered, Zolveria covers the full cost of return shipping.

How to Start a Return

Email us at info@zolveria.com with your order number and the reason for your return. We'll confirm the next steps and the return address.

Refunds

Refunds are processed only after we receive and inspect the returned item. Once approved, we will issue your refund to your original payment method. Please allow up to 14 business days for us to process the refund, plus additional time for your bank or payment provider to post it to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or doesn't match what you ordered, contact us at info@zolveria.com and we'll resolve it at no additional cost to you, including return shipping.